Policies & Procedures

• NPS acts for an agent of the resident.
• NPS is not a property company or leasing consultant and is not paid by the property company to fill apartment vacancies.
• NPS is not a collection agency.
• NPS is not a bank.  NPS does not pay interest on funds.
• NPS is not involved with decisions about rental leases.  The company does not make recommendations about the credit worthiness or reliability of a resident.
• NPS holds funds for rent payment, as instructed by the resident, in order to fulfill lease responsibilities.
• NPS does not communicate directly with the property company about grievances, but does notify the property company that a resident with a grievance has forwarded a “stop payment” request.
• NPS requires a written request or call to its toll-free customer service center in order to stop payment to a property company.  NPS will immediately notify the property company if a “stop payment” request has been made.
• NPS will not get involved with resident-property company communications beyond the above.
• NPS will not return funds until instructed by the property company.
• NPS will only receive funds through direct deposit from employers.  It is the responsibility of the resident to submit the “payroll deposit” form to their employer. 
• NPS will only accept funds electronically. NPS will not accept cash.
• NPS will inform property companies weekly about payment status of a resident, including immediate notification if a payment is missed or incomplete.
• NPS will not forward partial payment to a property company unless instructed by the property company.
• NPS will return all funds to the consumer if a lease is not executed.

Charges & Fees

• NPS will charge the resident a two percent (2%) service fee for funds received plus a $0.95 monthly administrative fee.
• NPS is also paid a fee by the property company.
• It is the responsibility of the resident to inform NPS of any changes in lease or employment status.
• NPS will charge an “inactivity" fee of $5.00 per week.

Conditions

• Consumers must be employed by a company that provides direct payroll deposit.
• Consumers must be approved by the property company in order to participate with NPS.

Cancellation

• The resident has the right to discontinue with NPS at any time. It is, however, the obligation of the resident to notify the property company and to make other payment arrangements with the property company.
• The resident has the responsibility to notify NPS in writing where to send any funds remaining with the company after canceling the service.

Questions please email clientservices@neighborhoodpayservices3.com
or call Toll Free 1-866-436-2187
http://www.neighborhoodpayservices3.com